Get in Touch With Us
Got a question about something you have read on barruslondon.co.uk, spotted an error, or want to flag a brand we should look at? This page explains how to get in touch and what you can expect once you do.
How to Reach the Team
Email is the best way to contact us. We read every message that comes in and try to respond within a couple of working days. Send your query to [email protected] and include as much detail as you can — the brand name, the page you were reading, or the specific bonus term you are asking about all help us answer faster and more accurately.
We are a comparison site, not an operator, so we cannot access anyone's casino account, process a withdrawal, or intervene in a dispute between a player and a brand. For account-specific issues, the fastest route is always the casino's own support team, usually reachable via live chat on their site.
What You Can Contact Us About
- Questions about our reviews — if you want more detail on how a brand from our list of top non-Gamstop casinos was assessed, ask and we will explain our reasoning.
- Corrections — welcome offers, wagering requirements and licensing details change. If something looks out of date, tell us and we will check it against the operator's current terms.
- Suggestions for coverage — if there's a topic around casinos not on Gamstop, payment methods, or game types you would like us to cover, let us know.
- Partnership enquiries — if you represent an operator or affiliate network and want to discuss working with us, introduce yourself and outline what you have in mind.
- Concerns about gambling behaviour — if you or someone you know is struggling with gambling, mention this in your message and we will point you towards appropriate support resources. We take this seriously and never dismiss it.
What Happens After You Message Us
A real person reads every enquiry — there is no automated reply standing in for an answer. Our usual target is a response within two working days, though it can take a little longer if we are verifying facts about a specific brand or offer, such as current bonus terms, minimum deposits in £, or wagering conditions.
Before You Write In: Some Things We Can Help With
A number of questions come up often enough that it is worth covering the answers here, so you get a faster resolution either way.
Ratings and Rankings
Our editorial ratings, such as those shown for brands like Betmica, Kikibet or Betninja on our comparison table, are based on factors including game range, payment options, licensing jurisdiction and clarity of bonus terms. Commercial relationships with any operator never buy a higher position — if you want the full breakdown of a specific score, ask and we will walk you through it.
Bonus and Offer Queries
Welcome offers change frequently and always carry conditions — minimum deposits, wagering multiples, maximum bet limits while a bonus is active, and expiry windows. If a headline offer on our site does not match what you see at the casino, tell us the date and the discrepancy and we will investigate and update the page if needed.
Local Rules and Eligibility
We write for readers in Great Britain and keep prices in £ where relevant. We do not offer legal advice, and nothing on this site should be read as a substitute for checking a specific operator's own terms, licensing information, and age verification requirements before signing up. All gambling on this site is intended for adults aged 18 and over.
A Note on Accuracy
We aim to keep our content honest and current, and reader feedback is part of how we do that. If something published on barruslondon.co.uk affected your experience with a listed brand, whether that was a positive surprise or a frustration, we genuinely want to hear about it — it helps us keep future readers better informed.
Thank you for taking the time to read this far. We look forward to your message.